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Advanced Call Routing

Provide better customer experiences and improve your business communications by implementing our set of world-class call routing and management features.

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Present your brand’s best self

Build advanced call flows that provide excellent customer experiences and support your unique communications and branding strategy. Combine features such as welcome messages, single and multi-level menus, time and day based routing, call overflow, call queues, hunt groups, voice-to-email, live contact centre, geographical routing and postcode routing.

Stop missing valuable calls

Businesses miss more calls than they would like to admit. Every call is valuable whether its a sales call or a service call, and how these calls are handled leave a lasting impression on your brand.

Increase the number of calls that are answered by having our agents answer your calls when your staff are busy or out-of-the-office1. Our agents answer calls as your business and are able to follow customisable handling procedures to take messages, transfer calls or use your online software platforms2.

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Multi-site made easy

Expanding a business to multiple locations has traditionally complicated communications. Simplify your multi-site inbound communications strategy with Fone Dynamics’ geographically aware call routing.

Have calls to your business automatically routed to the closest regional office3, or allow callers to select their closest regional office using our postcode entry and advanced geographical mapping capabilities4.

Quality and compliance

Easily access recordings of your inbound calls to better understand how your calls are being handled. Improve agent call handling quality and safeguard your business and its contracts with recorded evidence of verbal conversations.

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Reporting and analytics

Be empowered to understand caller behaviours and make strategic decisions by using our easy-to-use but powerful analytics and reporting portal. Explore your data using customisable grouping and drill-down functionality. Export your data for further analysis or for input into third-party applications.

See all of our features >>

1 – We currently have one contact centre in Brisbane, Australia. While we are able to provide this service globally, call latency may be experienced outside of the Asia-Pacific region.
2 – Proper scoping, planning and minimum commitments are required if we are to use your online software platforms.
3 – This feature is only supported in Australia on 13, 1300 and 1800 numbers. This feature is partially supported in New Zealand on 0800 numbers for calls originating on landlines.
4 – This feature is only supported in USA and Australia.

Start tracking your marketing better today. Setup is easy.

Request a trial and we will help you get everything up and running in no time.

Request a Trial >>